Privacy Policy

Effective Date: 1/08/2025

Business Name: Mind Works (“I”, “me”, “my”)

I am committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how I collect, use, and protect your personal data when you visit my website www.mindworkspsychology.co.uk.

1. Who I Am

I am a sole trader operating under the name Mind Works

Contact details:

• Email: questions@mindworkspsychology.co.uk
• Postal Address: 83 St Michaels Avenue, Guildford GU3 3LZ

For data protection purposes, I am the data controller of your personal information.

2. Information I Collect

I may collect and process the following personal data:

• Information you provide directly: e.g., name, email address, phone number, information you submit through my contact forms, newsletter sign‑ups, or service enquiries.
• Technical data: e.g., IP address, browser type, device type, operating system, and usage data via cookies or analytics.
• Marketing preferences: your consent to receive updates or newsletters.

I do not intentionally collect special category data unless necessary and explicitly consented to.

3. How I Use Your Information

Your personal data may be used to:

1. Respond to your enquiries or provide services you request
2. Improve and operate my website
3. Send marketing communications (with your consent)
4. Comply with legal obligations

The lawful bases for processing your personal data under UK GDPR are:

• Consent (Article 6(1)(a)) – for marketing communications
• Contract (Article 6(1)(b)) – to deliver services you have requested
• Legitimate interests (Article 6(1)(f)) – to operate my business efficiently
• Legal obligation (Article 6(1)(c)) – where required by law

4. Cookies and Tracking

My website uses cookies and similar technologies to:

• Understand how visitors use the site
• Improve site performance and functionality
• Provide relevant marketing (where consented)

You can manage or disable cookies via your browser settings.

5. Sharing Your Data

I will never sell your personal data.

I may share it only with:

• Service providers (e.g., website hosting, email, analytics) who process data on my behalf
• Regulatory authorities if required to comply with the law

If data is transferred outside the UK, I ensure appropriate safeguards (such as UK standard contractual clauses) are in place.

6. Data Retention

I retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.

Typical retention periods:

• Contact form/enquiry data: 12 months
• Marketing subscription data: Until you unsubscribe
• Service/client records: 6 years (for tax and legal compliance)

7. Your Data Protection Rights

Under UK GDPR, you have the right to:

1. Access your personal data
2. Correct inaccurate or incomplete data
3. Request deletion of your data (“right to be forgotten”)
4. Restrict or object to how I process your data
5. Withdraw consent (where processing is based on consent)
6. Request transfer of your data (data portability)

You can exercise these rights by contacting me at [Insert Email].

If you are unhappy with how I handle your data, you can complain to the Information Commissioner’s Office (ICO):

https://www.ico.org.uk

8. Security

I take reasonable steps to protect your personal data from unauthorised access, loss, or misuse using appropriate technical and organisational measures.

9. Updates to This Policy

I may update this Privacy Policy periodically. Updates will be posted on this page, and if significant changes are made, I will notify you where possible.

Contact Me:

Mind Works

Email: lee@mindworkspsychology.co.uk